Great service, timely responsible technicians. Job was done right, quickly, for a fair price. I ended up making a last minutel add on to an install, they ran the extra part out to the tech at my house so the job could get done in one service call.
That is heads up customer service!!
They are really friendly and give great service and affordable service they are very helpful
Rude, rude, rude. I don't know who the guy was who took care of me, but I will NEVER use Professional Lock & Safe again! What a condescending, nasty person this guy was. I had to deal with this boorish fool 3x for a job I needed completed and each time he treated me worse than the time before. The last time I went in I had to return a cylinder he sold me for my 1935 mortise lock because it would not work no matter what I did. He said to me in one of the most disdainful tones of voice, "Of course it will work, you just need to change out the tail." Oh really? And how was I supposed to know that? I came to the locksmith because the locksmith is supposed to be the expert. If I knew how to take care of the problem, I would have ordered the part online and done the installation myself! I also told him that the size of the new cylinder was not the same as the old one that I had given him to use as a template. "They don't make that size anymore!" So I thought, well why didn't you tell me that when I first came in to order a new cylinder?? Then he told me to remove the decorative plate for the cylinder and it would fit just fine. I told him I couldn't do that because it covers the rough edges of the cylinder hole. "Then you're asking for the impossible!!" I wasn't asking for the impossible, I was just asking if it could be done and he proceeded to freak out on me. So, I had to return the new cylinder which apparently made him even angrier. He opened the cash register, gave me my money, minus the tax and basically turned away from me. As disgusted as I am with him, I am more disgusted with myself for allowing him to treat me in such a contemptuous manner. I NEVER let anyone put me down the way he did. I knew it wasn't going to be a good transaction from the moment I stepped into the shop and he wouldn't even acknowledge me with a greeting. So, if you're reading this Mr. Locksmith, just know I will pass this around to everyone I know. Next time I will find a locksmith who enjoys informing their customers rather than berating them.
Would totally use them again.
I've been here a couple times. Fast and great quality keys! Not sure about their other services, but I'm sure they're fine. They're not rude, you're just a wuss
Extremely professional guys. Been in town for many years. They take care of many of the town's businesses.
Professional Lock Safe Co is a US Locksmith based in Windham, Connecticut. Professional Lock Safe Co is located at 1575 Main St, Willimantic, CT 06226, USA.
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